The new International Standard ISO 20000–1:2018 Information technology — Service management — Part 1: Service management system requirements has been published.
ISO/IEC 20000–1:2018 is modified for the purpose of adaptation to the new general structure used in all management systems standard. This enables its easier integration with other management systems, helps organizations willing to implement more than one management system at the same time, because they can exercise integrated policies and procedures while cutting the financial costs and time of implementation.
The list of requirements for organizations is extended in respect of assurance of leadership, planning, management of risks and other scopes. The new milestone in development of the service management, many organizations are still to comprehend it and, of course, with due time, develop its Service Management System.
Transition to the new version of ISO/IEC 20000–1 is not challenging and is very useful, since it implies the stage-by-stage program and integration with arrangements on continuous improvement and scheduled surveillance audits.
The Standard has become more universal, providing more advice rather than prescriptions, for example, strict requirements for documents have narrowed down. The process model has become more similar to what is described in ITIL (current version). The previously united processes of incident management and service request management, service continuity management and service availability management, service level management and service catalogue management, capacity management and demand management have been separated.
Validity periods of ISO/IEC 20000–1:2011 certificates issued after 30 September 2018 expire on 29 September 2021.